Solana Villas Privacy Policy

Personal data and privacy statement

We process personal data relating to customers, and to those who are interested in the services we provide. We are committed to complying with the legal obligations in respect of data protection and privacy. This statement sets out the principles we apply when processing personal data. This statement describes the types of personal data we may collect about you. This statement also describes what we do with any data we collect about you, how we will keep it secure and the legal basis on which we rely for processing your data. This statement also informs you of your rights and how you can contact us.

About us and our services

We operate as Solana-Resort.com. We provide information on Solana Resort in Florida and offer a service to connect villa owners with potential customers. We are based in the UK and are registered with the UK Information Commissioners Office (ICO). The Data Controller for the purposes of current data protection legislation is:

N Heron (ICO registration number - Z268700X)

Email: [email protected]

What personal data do we collect from you?

Personal data is any information relating to an identifiable living individual. we only collect the personal data we need to be able to provide you with the services you have asked us to provide or to tell you about.

For advertisers:

• Personal/contact information: name, contact address, email addresses, telephone numbers.
• Payment information: your bank details and payment details for billing/payment purposes
• Correspondence: information relevant to your specific enquiries
• Digital information: IP addresses
• Other: any other information you choose to provide to us to facilitate advertising your home

For advertisers:

• Personal/contact information: name, contact address, email addresses, telephone numbers.
• Correspondence: information relevant to your specific enquiries
• Digital information: IP addresses
• Other: any other information you choose to provide to us.

When do we collect personal data?

We will collect information when you enter into a contract with us and/or make enquiries about our services.

What is our lawful basis for processing your data?

We may only process personal data where we have a lawful basis to do so.

We may collect and process your personal data when:

• it is necessary for the performance of contracts with you;
• it is necessary for the purposes of our legitimate interests as a business. In these cases, we will do so in a way which might reasonably be expected from our relationship with you, and which does not impact materially on your fundamental rights, freedom and interests. We will not process your personal data on this basis if we believe your rights override ours. Instead, we may seek your specific consent, and/or another legal basis;
• it is necessary for compliance with legal obligations;
• we have your consent to do so, for example in relation to marketing by electronic means.

Please see below for more detailed information about how we will use your data and on what basis.

If you have any concerns about our data processing, please contact us. Please also see Your rights.

How will we use your personal data?

We may process the information we collect about you:

• to perform any contract we have agreed with you, or to respond to any enquiries you make in this connection before we enter into a contract. The lawful basis for this processing is performance of a contract with you or because you have asked us to take specific steps before entering into a contract in respect of these activities and services;
• to respond to any other enquiries or complaints. We need the information you supply to enable us to respond.
• to protect our business from fraud and other illegal activities. This processing is necessary for our legitimate interests by ensuring the proper management of our business and financial risks.
• to provide you with information by post (or by email, with your consent) about other products and services we offer similar in nature to those you currently receive or have previously asked about. Information we may process for this purpose includes your name, address and email address. This processing is necessary for marketing our services, which is a legitimate business interest. We will only send marketing information to you by email if we have your consent. You have the right to withdraw your consent at any time. Please write, email or telephone us: see Contact.
• to send you communications required by law or which are necessary to inform you about changes to the services we provide you, for example, updates to this Privacy Statement, and any information legally required which relates to any contracts between us. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. This processing is necessary for us to comply with our legal obligations.

Who do we share your data with?

In some circumstances we may need to share your data with the following:

• Villa owners that are offering services on our website (some of which are based outside the EEA). Please note for those requesting information on rental homes that we will share the information you provide with the individual homeowners that subscribe. In most cases the information you complete on forms will go direct to those villa owners and they will employ their own GDPR policy.
• The resort where the homes are situated
• Other providers of services for the rental homes
• For Real Estate enquiries the form links directly with a Keller Williams Real Estate office and they will act as data controllers for that information.
• The homeowner if renting another home through us.
• People giving you or us services

In some circumstances, we may need to share your personal data with other third parties (including legal or other advisers, regulatory authorities, courts and government agencies) to enable us to enforce our legal rights, or where such disclosure may be permitted or required by law.

In some circumstances this requires your data to be processed outside the EEA.

How long will we keep your data?

We will only keep personal data for as long as is necessary to provide our services, or for as long as we reasonably need to keep the information for the lawful business purposes or to comply with a statutory or other legal requirement.

Data security

We will take appropriate technical measures to protect the personal data we transmit, store or otherwise process against accidental or unlawful destruction, loss, alteration or unauthorised disclosure or access. My home laptop and mobile device are password protected.

Your rights

You may exercise your rights by contacting us using the details in Contact. We aim to handle any requests within a reasonable period and, in any event, within one calendar month of the original request.

• Right to information and access: you have the right to be informed about what personal data we collect about you, why, on what lawful basis and what your rights are. This Privacy Statement is the key document we use to inform you about this. You also have a right to request access to the information that we hold about you, and to receive a copy of this information, along with other information which is generally contained in this Privacy Statement.
• Right to rectification: you have the right to request that inaccurate personal data be rectified or completed if it is incomplete.
• Right to erasure and restriction: you have the right to ask us to limit or cease processing or erase information we hold about you in certain circumstances. When responding to such requests, we will tell you how such restrictions or deletions may affect our ability to fulfil our contracts with you or otherwise affect your interests.
• Right to object: you have the right to object to our using your information for direct marketing. You can also ask us to stop using your information, where we are processing it based on our legitimate interest. we will do so unless we believe we have a legitimate overriding justification to continue processing your personal data.
• Right to withdraw consent: if you have given us any specific consent to use your personal data, you have the right to withdraw it any time. If you wish to tell us that you are withdrawing your consent, please email us at [email protected]

Complaints

If you are unhappy with the way we process your personal data, please contact us using the information provided below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113 or 01625 545 745

https://ico.org.uk/global/contact-us/

Contact

If you have any questions about this policy, or you wish to exercise any of your rights, please email us at [email protected].

Updates to this statement

We may change this privacy statement from time to time. You can view the current policy on this website page.

Updated March 2019